Responsible Gaming

Responsible gaming on the Mr Punter section of mr-punters.com means approaching casino entertainment consciously, setting clear limits, and never treating gambling as a way to solve financial problems. Gambling is a form of paid entertainment that carries a real risk of financial loss, and you should only play with money you can comfortably afford to lose.

The operator behind Mr Punter at mr-punters.com is licensed offshore by the Philippine Amusement and Gaming Corporation (PAGCOR, licence no. 22-0025, licensed entity attributed to Liernin Enterprises LTD, with a legal address in the Marshall Islands and payment processing routed through entities such as Tilaros Limited in Cyprus). The Website accepts traffic from the UK but is not licensed by the UK Gambling Commission (UKGC) and does not participate in UK schemes such as GamStop or GamCare partnership frameworks as of 2025. This means UK regulatory protections may not fully apply.

Within these constraints, Mr Punter is committed to providing tools, information, and access to independent professional support to help you keep control of your play. This page explains the risks, the control tools available in your account, self-exclusion options, local and international support contacts, and how the operator monitors risk and keeps you informed.

Risk Awareness

Gambling problems usually develop gradually. By observing your own behaviour, you can react early and minimise harm. You may be at risk of developing a gambling problem if one or more of the following signs apply to you:

• You gamble more frequently or for longer sessions than you originally planned, often chasing losses or "trying to win it back".
• You think about the casino or upcoming bets when you are at work, at school, with friends, or doing other activities, and you feel restless or irritable when you cannot play.
• You spend increasing amounts of money on gambling, raise your usual stakes without planning to, or use funds needed for rent, bills, debts, or daily living.
• You hide or minimise your gambling from family, partners, or friends, or feel guilt and shame after playing.
• You borrow money, sell belongings, use overdrafts, loans, or credit cards (where available) to finance play, or you miss payments because of gambling.
• You try to stop or reduce gambling but repeatedly return to the same or higher levels of activity.

Quick self-assessment (answer honestly "yes" or "no"):

• In the last 12 months, have you spent more money or time on Mr Punter at mr-punters.com than you could comfortably afford?
• Have you needed to increase your usual stakes or deposit more often to feel the same excitement?
• Have you tried to win back money you lost by placing more bets as soon as possible?
• Have you ever lied to people close to you about how much or how often you gamble?
• Have you borrowed money or left essential bills unpaid because of gambling?
• Do you feel anxious, low, or irritable when you try to cut down or stop gambling?

If you are answering "yes" to one or more of these questions, we strongly encourage you to use the control tools described below and to contact a professional support organisation or medical professional in the UK for a full assessment.

Limits & Tools

Setting clear limits before you start playing is one of the most effective ways to stay in control. On Mr Punter at mr-punters.com, responsible gaming tools are designed to help you plan your play, not your losses.

Deposit limits (daily, weekly, monthly)

Where available on your account, you can usually set deposit limits as follows (menu labels may differ slightly, but the path is generally similar):

1. Log in to your player account on mr-punters.com.
2. Open the "My Account" or profile area and select "Responsible Gaming" or "Player Limits".
3. Choose the "Deposit Limits" section.
4. Select the period you wish to limit: daily, weekly, or monthly.
5. Enter the maximum total amount (for example, "£20 per day", "£100 per week", or "£250 per month") that you are prepared to deposit for that period.
6. Confirm the limit and save your changes. A confirmation message should appear when the new limit is active.

Once a limit is in place, you will not be able to deposit more than the chosen amount during that period. You can usually decrease your limits with immediate or near-immediate effect, but increases or removals may only take effect after a cooling-off period (for example, 24 hours or more), in line with best-practice standards, to prevent impulsive decisions.

Time limits and session control

Time spent gambling can be as important as money spent. Where supported by the platform, you can use session control tools such as:

• Session timers: In your responsible gaming settings, set a maximum continuous session time (for example, 30, 60, or 120 minutes). After that time, the system can log you out or show a mandatory break message.
• Reality checks: Pop-up messages that appear after pre-set intervals (such as every 30 or 60 minutes) to remind you how long you have been playing and your net result. Use these to decide whether to stop.

Short "Time-Out" breaks (24-72 hours)

If you feel that you need a short pause without permanently closing your account, you can use a Time-Out or "cooling-off" function, where available:

1. Log in and go to "My Account" -> "Responsible Gaming" -> "Time-Out" or a similarly named section.
2. Choose the desired duration for your break, typically between 24 hours and 72 hours, or other options shown on the screen.
3. Confirm your selection. After confirmation, you will usually be automatically logged out and will not be able to deposit or place bets until the selected period has expired.

During a Time-Out, you may still be able to log in briefly to view your account balance or transaction history, but gambling activity will be blocked. If you believe that these tools are not sufficient for you, please consider a longer self-exclusion as described below and seek independent help.

Self-Exclusion

Self-exclusion is a stronger measure than a short Time-Out. It is intended for situations where you feel at significant risk of gambling-related harm and wish to block access to your account for a longer period. On Mr Punter at mr-punters.com, self-exclusion tools are provided in line with the operator's PAGCOR-licensed framework, but they are not part of the UK GamStop system and may not be recognised by UKGC-regulated operators.

How to request temporary or permanent self-exclusion

1. Access the self-exclusion menu: After logging in, navigate to "My Account" -> "Responsible Gaming" -> "Self-Exclusion" (or similarly named section). If you cannot find it, contact support at [email protected] or via live chat and state clearly that you wish to self-exclude.
2. Choose the exclusion period: Typical periods include 6 months, 1 year, 2 years, or 5 years. In serious cases, you may request a lifetime self-exclusion, meaning you do not wish to reopen the account.
3. Confirm your decision: Read the information shown on the screen carefully. You will normally be asked to confirm that you understand that the self-exclusion cannot be easily reversed and that it applies for the full selected duration. Confirm your decision to activate the exclusion.
4. Support confirmation: You should receive an on-screen confirmation and, where supported, an e-mail confirming the start and end dates of your self-exclusion. Keep this confirmation for your records.

Consequences of self-exclusion

• Account access: Once self-exclusion is active, you will not be able to log in to your account to deposit or gamble. Attempts to log in should be refused during the exclusion period.
• New accounts: You must not attempt to create new accounts with Mr Punter at mr-punters.com during your exclusion. The operator may take reasonable steps to detect and close such accounts, but you are ultimately responsible for respecting your decision.
• Deposits and withdrawals: In most cases, self-exclusion does not affect your right to withdraw any existing withdrawable balance, which should be processed under the general Terms & Conditions. However, no new deposits should be made and no gambling activity should occur on the account after self-exclusion is activated. Any specific questions about outstanding balances or pending bets must be directed to support, as treatment of such cases is governed strictly by the operator's Terms & Conditions and applicable law.
• Re-opening an account: For fixed-term self-exclusions (for example, 6 or 12 months), your account will not automatically reopen for play until the period expires. In some cases, a further cooling-off, verification, or written request may be required before reactivation is considered. For lifetime self-exclusions, re-opening is generally not allowed.

Important UK-specific note: Because Mr Punter at mr-punters.com is not UKGC-licensed and does not participate in GamStop, registering with GamStop will usually not automatically block access to this Website. If you are a UK resident seeking a complete gambling break, you should (a) self-exclude directly with this Website as described above, (b) consider using blocking software such as Gamban or BetBlocker on all your devices, and (c) seek support from UK-based professional services.

Support Resources

If you are worried about your gambling or about someone close to you, we strongly encourage you to contact independent professionals. The organisations listed below are not part of Mr Punter at mr-punters.com, but they provide confidential help and guidance. The operator is not formally integrated with GamCare, GamStop, or other UK support schemes, but you are free to use them independently.

Local support - United Kingdom

• National Gambling Helpline (GamCare - UK): Telephone 0808 8020 133, free from UK landlines and most mobiles, available 24/7, in English. Offers confidential advice, information, and signposting for anyone affected by gambling, including family members.
• GamCare Online Services: Live chat and forums at www.gamcare.org.uk, generally available 24/7 in English, including a moderated community and structured support programmes.
• NHS and National Gambling Support Network (UK): You can speak to your GP, call NHS 111 for non-emergency advice, or visit www.nhs.uk and search for "gambling addiction" for NHS-backed treatment services across England, Scotland, Wales, and Northern Ireland.
• Young people: Specific services may be available for young adults and families; check the GamCare website and NHS resources for age-appropriate support.

International support organisations

National self-exclusion schemes (external to this Website)

• United Kingdom - GamStop: GamStop (www.gamstop.co.uk) allows UK residents to self-exclude from most UKGC-licensed online gambling companies for 6 months, 1 year, or 5 years. As of 2025, Mr Punter at mr-punters.com is not UKGC licensed and is not part of GamStop; registering with GamStop therefore may not automatically block access to this Website, but it can still help you block many other sites.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) is Spain's official self-exclusion register, covering licensed gambling operators in Spain. More information is available via the Spanish regulator (DGOJ). This is mentioned for international awareness; it does not directly affect your account on this Website.
• Other countries: Many countries operate their own national self-exclusion or blocking schemes. If you reside outside the UK, please check your national gambling regulator's website for details.

Blocking software and device-level tools

• Gamban: Commercial blocking software that can be installed on multiple devices to restrict access to a wide range of gambling websites and apps. See www.gamban.com for details.
• BetBlocker: Free, donation-supported blocking application that helps prevent access to gambling sites and apps on supported devices. See www.betblocker.org.
• Built-in controls: Many devices and browsers offer parental controls and content filters. You can combine these with specialist software to create stronger barriers, especially on shared devices.

Family and friends support

• GamCare "Friends & Family" Forum: An online community where relatives and partners of people with gambling problems can share experiences and receive guidance.
• Gamblers Anonymous "Gam-Anon" groups: Support meetings and resources for family and friends of problem gamblers; see www.gam-anon.org or local GA websites.
• Gambling Therapy - Family & Friends services: Online support and information for those affected by someone else's gambling.

Confidentiality: These organisations generally offer confidential, non-judgmental support. In most cases, your information will not be shared without your consent, except where required by law (for example, in situations involving serious risk of harm).

Help for Family

Gambling problems affect not only the person who gambles but also their partners, children, parents, and friends. If you are concerned about someone who uses Mr Punter at mr-punters.com or any other gambling service, there are practical steps you can take.

How to talk to someone about their gambling

• Prepare and choose the right time: Pick a calm moment when neither of you is upset or in the middle of a gambling session. Think in advance about what you want to say and focus on specific behaviours and their impact, not on blaming or accusing.
• Use "I" statements: For example, "I feel worried when you spend so much time gambling" rather than "You are ruining everything". This can reduce defensiveness.
• Listen and stay calm: Give them time to respond. They may deny there is a problem. Avoid arguing about individual bets or wins and losses; keep the focus on overall patterns and harm.
• Offer support, not control: You cannot force someone to stop gambling, but you can encourage them to seek help, offer to attend appointments with them, and support them in putting practical safeguards in place.

Encouraging professional support

• Suggest that they contact the National Gambling Helpline (0808 8020 133) or use live chat via GamCare.
• Encourage them to speak to their GP or another health professional about how gambling is affecting their mental health, finances, sleep, or relationships.
• Offer to help them complete a self-assessment questionnaire from reputable organisations (such as GamCare or Gambling Therapy) and discuss the results together.
• Discuss practical tools such as self-exclusion from Mr Punter at mr-punters.com, registering with GamStop for UKGC-licensed sites, and installing blocking software on their devices.

Support for you as a family member

• GamCare forums and groups: Use the "Friends & Family" section at www.gamcare.org.uk to connect with others in similar situations.
• Gam-Anon: Look for local or online meetings through www.gam-anon.org, which support relatives and friends.
• Mental health support: If you are feeling overwhelmed, anxious, or depressed, consider contacting your GP, NHS mental health services, or an appropriate helpline.
• Financial and legal advice: Debts and shared finances can be complex. Independent debt advice charities and legal advisers in the UK can help you understand your options and protect your position.

Remember that you are not responsible for another person's gambling choices. Protecting your own well-being and safety is essential.

Operator's Commitment

The operator behind Mr Punter at mr-punters.com operates under an offshore PAGCOR licence (no. 22-0025) attributed to Liernin Enterprises LTD, with infrastructure supported by platform providers such as Soft2Bet and payment processing channels including entities like Tilaros Limited in Cyprus. Although the Website accepts customers from the UK, it is not authorised or regulated by the UK Gambling Commission. As a result, certain UK-specific regulatory protections, including direct GamStop coverage or UKGC-approved Alternative Dispute Resolution routes, may not apply.

Internal monitoring and risk checks

Within the scope of its licensing and technical infrastructure, the operator seeks to identify and respond to indicators of risky gambling behaviour. This may include:

• Behavioural analysis: Monitoring patterns such as very frequent deposits, significant increases in stakes, extended continuous play, repeated self-cancellations of withdrawals where permitted, or repeated attempts to deposit after decline.
• Automated alerts and messages: Using automated rules to trigger on-site pop-ups or e-mail notices encouraging you to review your behaviour, set or adjust limits, take a break, or seek professional help.
• Manual review: In some cases, risk or compliance teams may review account activity to assess potential harm, suspicious activity, or breaches of the Terms & Conditions.

When support may contact you

• If internal monitoring identifies patterns that may indicate a heightened risk of harm (for example, unusually high or rapidly increasing deposits, repeated attempts to reverse withdrawals, or long periods of continuous play), support may attempt to contact you using the details you have provided (such as e-mail).
• Contact may include information about responsible gaming tools, recommendations to reduce limits or take a break, or, in more serious cases, temporary restrictions or suspension of activity pending further checks.
• All decisions are made in accordance with the general Terms & Conditions, the PAGCOR regulatory framework, and any applicable laws in the operator's jurisdictions. Because the Website is not UKGC-regulated, the precise obligations may differ from those applicable to UK-licensed operators.

Data protection and confidentiality

• Your personal data used for risk assessment and responsible gaming interventions is processed in line with the Website's Privacy Policy and applicable data protection laws relevant to the operator's jurisdictions.
• Information relating to responsible gaming (such as self-exclusion requests or limit settings) will be treated confidentially within the operator's organisation and used primarily to manage your account responsibly and comply with legal and regulatory obligations.

Payment methods note: According to available information, the Website may accept deposits via methods including credit cards (such as Visa/Mastercard) in its non-UKGC context. UK regulations generally restrict the use of credit cards for gambling with UK-licensed operators; your bank or card issuer may apply additional rules or blocks. You remain responsible for complying with any legal restrictions applicable in your country and for using only funds you can afford to lose.

Updates

This responsible gaming information is intended to reflect the operator's current policies, tools, and regulatory context as accurately as possible as of 2025. However, legal requirements, licensing status, technical features, and third-party support services may change over time.

• Notification of changes: Significant changes to responsible gaming tools or key policies may be communicated via e-mail (using the address registered to your account), prominent notices or banners on mr-punters.com, or updates in the "Terms & Conditions" and "Responsible Gaming" sections of the Website.
• Your responsibility: You are responsible for regularly reviewing the Terms & Conditions, Privacy Policy, and this Responsible Gaming page. Continued use of the Website after changes are published may be treated as acceptance of the updated terms, subject to applicable law.
• Precedence of official documents: In the event of any inconsistency between this page and the Website's Terms & Conditions or regulatory requirements in the operator's licensing jurisdictions, the latter will prevail.

Last updated: 06 November 2025.

Contact & Feedback

If you have questions about responsible gaming on Mr Punter at mr-punters.com, need help applying limits or self-exclusion, or wish to provide feedback on this page, you can contact the operator as follows:

• E-mail (Responsible Gaming / Support): [email protected] (available 24/7; please include "Responsible Gaming" in the subject line for faster routing).
• Live chat: Where available on the Website, use the live chat function and select the topic related to responsible gaming, account limits, or self-exclusion. Live chat availability may be 24/7 but can vary by language and time zone.
• Telephone: A dedicated responsible gaming telephone line is not specified in the current public information. Please use e-mail or live chat as your primary channels.

Feedback and self-control requests: If you wish to review your gambling behaviour or request additional support from the operator, you may:

• Send an e-mail describing your concerns, asking for a review of your recent activity, or requesting specific tools (for example, lower limits or self-exclusion).
• Use live chat to request immediate assistance with applying limits, Time-Out, or self-exclusion.
• Ask that your account be flagged for enhanced responsible gaming monitoring where appropriate.

Please note that this page is for information purposes only and does not constitute legal advice. Nothing in this document limits any mandatory rights you may have under the laws of your country of residence. If you require legal or financial advice, you should consult an appropriately qualified professional in the UK.