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Mr Punter United Kingdom
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Contact and Support for Mr Punter

OBSERVE: This contact page explains how customers using the mr-punters.com platform under the profile Mr Punter can reach support, submit complaints, and understand the regulatory context applicable to UK-based users. The information reflects the situation as of 6 November 2025 and may change; always check the latest details on mr-punters.com before relying on them.

How to Reach Support (OBSERVE -> EXPAND -> REFLECT)

  • Contact form (recommended): You can send a written request using the secure contact form provided below on this page. It allows you to describe your issue in detail and retain a copy for your records.
  • Email support (24/7): For general support queries, account issues, responsible gambling requests, or complaints, you can write to [email protected]. This is the primary and most reliable contact channel for Mr Punter.
  • Live chat (24/7): A live chat facility is available on the mr-punters.com platform, generally providing the fastest real-time assistance for urgent operational issues such as login problems, bet settlement questions, or payment clarifications.
  • Phone support: Existing texts may refer to phone support; however, as of 2025 no dedicated UK telephone hotline or published phone number is specified in the available data. If phone support is offered via the website interface, any such number and related terms will be displayed on mr-punters.com and may change over time.
  • Record-keeping: To protect your interests, retain copies of all messages and screenshots of chats relating to your account, transactions, and complaints; these may be needed if a dispute arises.

Support Scope and Response Times

  • Types of queries handled: Customer support can assist with registration and verification queries, deposits and withdrawals, bonus and promotion questions, technical issues, self-exclusion or cooling-off requests, and formal complaints concerning the services provided via mr-punters.com for Mr Punter users.
  • Target response times: The stated aim is to respond to standard email and form-based queries within one business day, while live chat is generally handled in near real time. Actual response times may vary during busy periods, system maintenance, or force majeure situations.
  • Information you should include: To allow support to investigate efficiently, provide your full name, registered email address, username (if applicable), approximate dates and times of the issue, transaction identifiers, and any relevant screenshots or error messages.
  • Protection of your financial data: Do not include full payment card numbers, complete bank account details, or passwords in messages or attachments. Support staff will never ask you to disclose your password in full.

Privacy and Data Handling

  • Use of personal data: Information sent via the contact form, email, or live chat will be processed to handle your request, troubleshoot technical issues, and meet legal and regulatory obligations (such as anti-money laundering and responsible gambling requirements, where applicable).
  • Cross-border context: The services are operated from jurisdictions outside the UK (including Marshall Islands for legal address and the Philippines for licensing). As a result, your data may be processed on servers and by entities located outside the United Kingdom and European Economic Area, in line with the privacy and security standards described on mr-punters.com.
  • Reference to privacy policy: For detailed information on how your personal data is collected, stored, shared, and retained, you should consult the privacy and cookies documentation available on mr-punters.com. In case of doubt, you may request clarification from [email protected].

Online Contact Form

OBSERVE: The following form allows you to send a direct message to the mr-punters.com support team regarding Mr Punter.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Complex Legal Section: Complaints and Dispute Escalation

  1. Primary requirement - contact support first (OBSERVE): If you wish to raise a complaint about any aspect of the services provided via mr-punters.com under the Mr Punter profile (for example, bet settlement, bonus conditions, or account closure), you must first contact customer support using the contact form, email, or live chat. Clearly state that your message is a "Complaint" and provide all relevant facts and documentation.
  2. Procedural steps - internal review (EXPAND): The support team will acknowledge your complaint and, where necessary, escalate it to a senior agent or dedicated complaints team. You may be asked for additional information (such as transaction IDs, logs, or copies of previous correspondence). A reasoned response should be provided within a reasonable timeframe, taking into account the complexity of the matter and time zone differences between you and the operating jurisdictions.
  3. Further escalation and regulatory context (REFLECT): According to the available information as of 6 November 2025, the gaming services provided through mr-punters.com are operated by or on behalf of Liernin Enterprises LTD and are licensed by the Philippine Amusement and Gaming Corporation (PAGCOR) under Offshore Gaming License no. 22-0025. Mr Punter is not licensed by the UK Gambling Commission (UKGC), and there is no UK-approved Alternative Dispute Resolution (ADR) provider attached to this service. If you remain unsatisfied after the internal process, you may review PAGCOR's information and public contact details at https://pagcor.ph. However, cross-border enforcement options for UK residents may be limited, and this page does not constitute legal advice.

Regulatory and Jurisdictional Notice for UK Users

  • Licensing and jurisdictions: The mr-punters.com platform associated with Mr Punter operates under an offshore gaming licence issued by PAGCOR in the Philippines (Offshore Gaming License no. 22-0025), with a legal address linked to the Marshall Islands (full address not specified). Payment processing may involve third-party entities located in other jurisdictions, for example, Cyprus-based processors such as Tilaros Limited. Technical and platform services are associated with providers such as Soft2Bet, and the wider network may include related brands (for example, Casinia, Wazamba, Rabona, and Sportaza). This contact page, however, applies only to accounts held at mr-punters.com.
  • UK regulatory status: Mr Punter, as reviewed in connection with mr-punters.com, is not authorised or licensed by the UK Gambling Commission. The service is described as operating in a "grey market" capacity for UK residents, meaning that UK-specific consumer protections under the Gambling Act 2005 and associated secondary legislation do not directly apply to your relationship with the operator.
  • Responsible gambling schemes: The information available as of 2025 indicates that mr-punters.com does not participate in national self-exclusion or support schemes such as GamStop, GamCare, or Spelpaus. If you are a UK resident and require self-exclusion across multiple gambling operators, you must register with such schemes independently; your use of mr-punters.com may not be automatically covered.
  • Credit cards and payments: While the source data indicates that credit cards (Visa/Mastercard) may be accepted for deposits, UK law generally prohibits the use of credit cards for gambling with operators serving UK customers, and your card issuer may impose contractual restrictions or additional charges. You remain solely responsible for complying with any such legal or contractual obligations when using mr-punters.com.
  • Limitations of protection: Because this service is not UKGC-authorised, you will not have access to UK-specific dispute resolution bodies or statutory compensation arrangements that might otherwise apply to UK-licensed sites. Before using the service, you should carefully assess your tolerance for cross-border regulatory and enforcement risks and consider obtaining independent legal or financial advice if needed.

Corporate, Press and Regulatory Enquiries

  • Corporate structure (OBSERVE): Available information suggests that the gaming operations associated with Mr Punter are attributed to Liernin Enterprises LTD, with related infrastructure or service support from platform providers such as Soft2Bet and payment entities that may include Tilaros Limited (Cyprus). Some brands within the broader network may share technical infrastructure, but this does not create a single legal entity.
  • Contact route (EXPAND): No dedicated press, investor relations, or regulatory liaison email addresses are specified in the current data. Until separate contact details are published on mr-punters.com, corporate, media, or regulatory enquiries should be submitted via [email protected], clearly marked in the subject line as "Press Enquiry", "Regulatory Enquiry", or "Legal Enquiry" as appropriate.
  • Scope of this page (REFLECT): This contact page is prepared in relation to Mr Punter on the mr-punters.com platform only. If you hold accounts with other brands in the wider network (such as Casinia, Wazamba, Rabona, or Sportaza), you should use the contact and complaint procedures published on those individual websites, as they may differ from the information set out here.

Responsible Gambling and External Support

  • Age and personal responsibility: Gambling services on mr-punters.com are intended only for adults who are at least 18 years old. You should never gamble with funds that you cannot afford to lose, and you should regularly monitor your activity, limits, and overall financial situation.
  • Limitations of operator tools: Internal tools offered on mr-punters.com (such as deposit limits or temporary breaks, where available) are not a substitute for independent self-exclusion schemes and professional counselling. Because the operator does not participate in GamStop or GamCare programmes according to the current data, you must take separate steps if you need broad protection.
  • External UK support services: If you are resident in the UK and are worried about your gambling, you are strongly encouraged to contact independent support organisations such as GamCare (https://www.gamcare.org.uk), the National Gambling Helpline (via GamCare), or NHS gambling treatment services. These organisations operate independently of mr-punters.com and can provide confidential advice and support.

Regional Compliance Note: This contact information and the associated legal explanations are prepared for users accessing Mr Punter in the UK context as of 6 November 2025. The content is provided for informational purposes only and does not constitute legal advice. Regulatory positions, licensing details, payment options, and available contact channels may change; you should always verify the latest information directly on mr-punters.com before acting or placing any wagers.